Frequently Asked Questions
SHIPPING
- Do you ship anywhere in the world?
Yes, we ship to anywhere in the world, for this we need your exact address and order so we can quote the shipping cost and estimated time. - How do you ship my pieces?
Once you are clear about what you want to buy, we proceed to calculate the value of shipping according to the country or place of destination and depending on the number and type of pieces you buy (if you buy within Colombia can contact us via WhatsApp and make payment in other ways), when this is done we will proceed to pack your purchase and send it to your destination address. - How long does it take for my shipment to arrive?
Remember that these are luxury pieces, unique and manufactured at the time of your purchase, so the manufacturing process, plus shipping takes about 4 to 5 weeks depending on the country and destination.
PURCHASE
- Can I get personalized attention and advice before making my purchase?
Yes, you can write us and we will gladly answer your questions, we will quote in advance with your exact address the cost of shipping and ensure the best possible care and shopping experience. - How can I buy from Colombia?
For purchases from Colombia, you can click on our Whatsapp button on the web and access personalized attention with national payment methods. - If I want to distribute your products, what should I do?
Contact us through the ¨Special Orders¨ section and we will gladly start a negotiation. - What should I do to buy in large quantities?
For large purchases contact us through the ¨Special Orders¨ section and we will give you personalized advice that fits what you are looking for. - What payment methods are used to make purchases?
Once you are clear about which Noru pieces you are going to buy and the quantities, along with the shipping already quoted to your address, a payment link will be generated, which is 100% secure since we will not have access to your credit card information, everything is done between banks, by Payoner at the ease of a click.
CARE
- What care should I take with my pieces?
Being luxury pieces made of natural fibers, we must be careful when cleaning them, for this we advise you to clean them with a damp cloth, without soap. Do not expose them to direct sunlight. Do not wet or let them get wet. In the case of our fabric products such as ¨Broderie Magique¨ and ¨Nuages Noru¨ these should be washed by hand, with mild soap (liquid if possible) and cold water, do not twist or put them in the dryer, let them dry naturally. - Can sizes vary?
Yes, because they are handmade pieces with natural fibers, the size of each one can vary in a small way at the moment of its elaboration.
